THE APPRAISAL OFFICE

 

Appraisal Service Commitment

 

As an appraisal provider for your organization, we are committed to you and your clients.  We will provide accurate and timely appraisal reports with the following service commitments:

 

            - Appraisal reports will be emailed within 48 hours of the appraisal inspection (usually within 24)

            - Receipt of an assignment will be acknowledged within 4 business hours

            - Attempted contact with borrower within 4 business hours of receipt of request

            - When the appraisal inspection has been scheduled, you will be updated as to the date and time

            - Any revisions required will be provided within 8 business hours

            - If any of the above time limits need to be extended we will notify you immediately.

 

            The structure of our organization and the efficient processes we have developed afford us the ability to complete assignments quickly.  We rarely have instances when an appraisal cannot be scheduled within 2-3 days of the order if the borrower is available.

 

Additionally:

 

            We are committed to representing your organization with professional and courteous service.  All appraisal inspections and other correspondence with your clients will be performed consistent with this responsibility:

 

            - Evening appointments when sunlight permits

            - Saturday appointments as a last resort if no other time can be arranged

            - Business attire

            - Courteous correspondence at all times

 

We look forward to a professional and profitable relationship,

 

Karl Bohnhoff, CEO

The Appraisal Office